skip to navigation

Frequently Asked Questions

I Want To...
How can I find out if I have any outstanding parking tickets?

Log onto our Patron Portal and input your license plate number.

How many days do I have to pay my parking ticket?

Tickets must be paid within 10 calendar days of issuance to avoid late fees.

Who can I call to report a car parked illegally?

APA’s direct Dispatch Number – (610) 349-0400

How much does a permit cost?

Depending upon the location and type of permit, the rates vary. Please refer to our Permit Rate Sheet on our Permits page for specifics or call our office during business hours.

What are your business office hours?

Monday – Friday, 8am – 4:30pm; with a late stay on Tuesdays until 6pm and an early open on Fridays at 7am.

How can I appeal a ticket?

There are two ways to appeal a ticket:
1. Come into the office during business hours.
2. Contest your ticket online by completing the “On-line Ticket Complaint Form” located on the Appeal a Ticket page.

How do I set up a payment plan?

The APA does not offer Payment Plans.

How do I know what RPP Zone my address falls under?

You can refer to the signs on your street or refer to the zone descriptions on our RPP page.

How do I change my credit card on file? (Autopay)

All personal information regarding your permit, including your credit card, is kept on the patron portal. You can change all your information through the portal.

How do I terminate my permit and cancel autopay?

Log into the Patron Portal and navigate to the “Your Permits” page. Find the active permit you wish to cancel and click the “Cancel Auto-Renew” button. The permit is valid from the first day of the month through the last day of the month. There will be no prorated amount for partial time or refunds for unused time.

Can I purchase event parking ahead of time?

Reserved Parking is done through our mobile app vendor – ParkMobile.  There are only specific Decks and Lots that are set up for RESERVED PARKING for EVENTS.

Where can I park when visiting your office?

You may park in the Allentown Transportation Center (ATC) Deck, which is attached to the Parking Authority’s building.  The entrance to the deck is located at 110 N. 6th St. and the first 15 minutes are FREE.  You may also park curbside on Linden Street, in the metered spaces, which is where the Authority’s front doors are.

Can I pay a ticket over the phone?

Yes, you may dial into our IVR secure phone line at (484) 229-6721.  English and Spanish languages are available.  You will need your Ticket/ Citation Number and a valid Credit Card.  There is an added convenience fee of $3.00 or 4% (whichever is greater of the two) .

Where do I report a parking sign that needs to be replaced?

Send an email to info@allentownparking.com.

How do I know what day my street gets cleaned?

Check the signs on your street, or review the information on our Street Cleaning page. You can also call the City of Allentown’s Street Cleaning Hotline at: (610) 437-7636.  Sign up for Street Cleaning Text Alerts through our CODE RED ALERT system.  Always be informed of any changes to the schedule.

What times of the day are the meters enforced?

Parking Meters are enforced Monday through Saturday from 8am through 9pm in the Core PPL Center Area – Hamilton St. from 4th to 12th St. & the Unit blocks north and south of Hamilton St. (Linden to Walnut Streets) from 4th to 12th St.  Meters in all other locations are enforced Monday through Saturday, from 8am through 6pm.  Metered parking is NOT enforced on Sundays UNLESS there is a PPL Event.  Metered spaces are enforced in the Core PPL Center Area beginning 2 hours PRIOR to the event start time.

If the meter or paystation is inoperable, can I park for free?

If a Parking Meter or Paystation is inoperable, please report it to the APA and park at a functioning Meter and/or use a Paystation located within the same zone. Parking in a space with an inoperable Meter and/or Paystation is subject to violation.

How can I give recognition or complain about an APA employee?

Send an email to info@allentownparking.com.

What payment methods do you accept?

The APA accepts cash, checks, money orders, Mastercard, Visa, Discover, or American Express charge cards. Please note payments made online and over the phone will be charged a convenience fee of $3.00 or 4% (whichever is greater of the two).

What if I get ticketed for inspections but I’m within 10 days from purchasing vehicle?

There are two ways to appeal a ticket:
1. Come into the office during business hours.
2. Contest your ticket online by completing the “On-line Ticket Complaint Form” located on the Appeal a Ticket page.

I forgot I had a ticket (or I never received the ticket on my windshield) Can I get the late fee adjusted?

Late Fees will not be waived or adjusted if you were unaware of an outstanding ticket or lost a ticket.

Can I request a permit in the office?

All permits must be applied for on-line, except for very few specialty permits.

How do I get familiar with the City’s parking ordinances?

You can find a list of all of the City of Allentown’s Parking-related ordinances on our website, on our “Ordinances” Page.

My ticket is in full penalty, may I pay at the original fine?

No, you must pay the full penalty.

If I see the street cleaner pass through my block, is it ok to park my car, even though it is not past the times posted on the signs?

You may not park on the block during the posted street cleaning times, because they may need to make a second or third pass.

Is there a fee to apply for a handicap sign at my residence?

No. If your request is denied, you may appeal it, and there are fees involved with that appeal.

Do you need to pay a ticket first in order to dispute it?

No. Paying a ticket admits guilt. You may not dispute a ticket after it has been paid.

Do I get extra time on a meter if I have a handicap placard or plate? And how does that work?

Yes. If the meter is expired, an Officer will chalk your vehicle and come back after 60 minutes to verify if you have moved or added money to the meter.

What if I need meters removed in an area where I am working?

There is a one time charge of $25 PER meter to remove it. If you require that the pole also be removed, there is an additional one time charge of $15 per pole. The fee includes reinstallation.

As a Lehigh County juror, where do I park?

Free parking is provided for Jurors at our AGAPS (Government) Deck, located at 400 W. Hamilton St. Height clearance is 6’11”. Garage entrance is located on College Street.
If you have a qualified disability vehicle higher than 6’11”, please park in one of the designated handicap spots on College St. in front of the parking deck. If you have a regular vehicle higher than 6’11”, please call the court administrator’s office (610) 782-3014 for parking instructions.

What if I just need the spaces “reserved” and open so no one can park there, including my vehicles?

Parking Meter Permits will be authorized only in appropriate areas. Signs must be purchased and posted in a timely manner and lost meter revenue must be remitted to APA.

Do you have questions?

Check out our Frequently Asked Questions