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Please visit ExpressPay for ParkWhiz or ExpressPay for ParkMobile for a better park/pay experience at any of our gated parking decks or surface lots.  No more pulling a ticket, pulling out a credit card after you register for ExpressPay.  Learn more here before you register.

Customer Survey

I Want To...

Customer Survey

Customer Survey will be used to receive customer, resident feedback and experiences with the Allentown Parking Authority.

Overall, how would you rate the quality of your customer service experience?(Required)
How often do you use the services provided by APA?(Required)
If you had questions or concerns about our services, how well did we understand?(Required)
If you have contacted our offices, have all matters and issues been resolved to your satisfaction?(Required)
Please rate your level of satisfaction with the representative in the following areas: Responsiveness(Required)
Please rate your level of satisfaction with the representative in the following areas: Professionalism(Required)
Please rate your level of satisfaction with the representative in the following areas: Understanding(Required)
Please rate your level of satisfaction with the representative in the following areas: Helpfuness(Required)
On a scale of 1 to 5, do you feel that the level of security provided in these facilities is sufficient?(Required)
On a scale of 1 to 5, considering your complete experience with us, how likely is it that you would recommend us to a friend or colleauge?(Required)

Do you have questions?

Check out our Frequently Asked Questions