skip to navigation

The APA main office will be closed on Friday July 3, 2026, in observance of Independence Day. Our dispatch office will be open 24/7 for any parking related services. Tickets can still be paid online, placed in the drop box outside of the office or over the phone with our automated system 484-229-6721.

Customer Survey

I Want To...

Customer Survey

Customer Survey will be used to receive customer, resident feedback and experiences with the Allentown Parking Authority.

Overall, how would you rate the quality of your customer service experience?(Required)
How often do you use the services provided by APA?(Required)
If you had questions or concerns about our services, how well did we understand?(Required)
If you have contacted our offices, have all matters and issues been resolved to your satisfaction?(Required)
Please rate your level of satisfaction with the representative in the following areas: Responsiveness(Required)
Please rate your level of satisfaction with the representative in the following areas: Professionalism(Required)
Please rate your level of satisfaction with the representative in the following areas: Understanding(Required)
Please rate your level of satisfaction with the representative in the following areas: Helpfuness(Required)
On a scale of 1 to 5, do you feel that the level of security provided in these facilities is sufficient?(Required)
On a scale of 1 to 5, considering your complete experience with us, how likely is it that you would recommend us to a friend or colleauge?(Required)

Do you have questions?

Check out our Frequently Asked Questions